Disclaimer. it is up to consumer to give details of placement for piece. Artist will do their best to place each additive and inclusion where it is specified. Once purchase is processed there will be no refund, however a credit may be given depending on how far along the process of the order is. This shall be determined by Treasure’s in Time Keepsakes. Once the order is final there will be no refunds, exchanges, redo’s, returns or credits. Each piece is carefully made. we take pride in our work and want a piece that will allow you to cherish your precious moments. If you have any questions at all please do not hesitate to contact us via email. please include your order number and name in the emails so that we may find your order to reference from. Please keep in mind which inclusions you are using and how it may work with said piece. if you have any doubts please contact customer service for clarification. Thank you for your order and we look forward to creating your Treasure in Time Keepsake